Return Policy

Last Updated: 10-08-2025

1. Introduction

At Edge Fashion House, your satisfaction is our top priority. We are committed to delivering products that meet the highest standards of quality and style. However, if you are not completely satisfied with your purchase, our return policy is designed to make the process as smooth and hassle-free as possible.

2. Eligibility

• Returns are accepted for most products purchased directly from Edge Fashion House, provided they meet the conditions outlined in this policy.

• Certain items are non-returnable, including:

  • Perishable goods

  • Personalized or custom-made products

  • Clearance or final sale items

• Items must be accompanied by proof of purchase (order number or receipt).

3. Timeframe

• All return requests must be initiated within 14 days from the date of delivery.

• Requests made after this period will not be eligible for a refund or exchange.

4. Condition of Returned Items

• Items must be unused, unworn, and in their original condition.

• All original tags, labels, and packaging must be intact.

• Footwear must be returned in its original shoe box.

5. Return Process

To initiate a return:

1. Contact our Customer Service team at [Insert Email] or [Insert Phone Number] to request a Return Authorization (RA) number.

2. Pack the item securely in its original packaging, including any accessories, tags, and documentation.

3. Ship the package to the return address provided by our team.

4. Retain the shipping receipt for tracking purposes.

6. Refunds & Exchanges

• Refunds: Issued to the original payment method, excluding any shipping charges.

• Store Credit: Available upon request and will be valid for future purchases.

• Exchanges: Subject to product availability. If the desired item is unavailable, a refund or store credit will be issued.

• A restocking fee may apply for certain returns.

7. Timeline for Refunds & Exchanges

• Refunds and exchanges are typically processed within 5 business days after we receive and inspect the returned item.

• Processing times may vary depending on your bank or payment provider.

8. Customer Responsibilities

• Customers are responsible for covering return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

• Items must be packaged securely to prevent damage during transit.

9. Contact Information

For questions or assistance regarding returns, please contact:

• Email: info@edgefashionhouse.com

• Phone: +2348078022033

• Customer Service Hours: 8:00am - 6:00pm

10. Policy Updates

This Return Policy is subject to change without prior notice. Please review it periodically to ensure you are familiar with the latest terms. The effective date at the top of this document indicates the last update.

11. Conclusion

We appreciate your trust in Edge Fashion House and thank you for shopping with us. If you have any concerns about your purchase or require further assistance, our customer service team is here to help.